eLearning Terms & Conditions
The Commercial Property Academy
1. OUR TERMS

1.1 These are the terms and conditions (Terms) on which we provide online learning courses (e-learning courses, digital learning, video and other content delivered electronically), consisting of modules and associated material and information which provide tuition on investing in commercial property (the Service).

1.2 Please read these Terms carefully before you set up an account with us (the Account) and submit your order to us. These Terms tell you who we are, how we will provide the Service to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 We are Strongoak Education Limited a company registered in England and Wales under company number is 11496603 whose registered office is at The Oakley, Kidderminster Road, Droitwich, Worcestershire WR9 9AY. 

2.2 You can contact us by emailing our customer service team at support@commercialpropertyacademy.co.uk

2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when setting up an Account.

2.4 When we use the words "writing" or "written" in these terms, this includes emails.

3. YOUR E-LEARNING ACCOUNT

3.1 To purchase a Service from our website you must become a member by creating an Account which includes creating log in-details (a username and password) and providing us with certain information about yourself such as your name, address, mobile number and email address. We will only ever use the information you provide in accordance with our Privacy Policy.

3.2 You are solely responsible for all activity that takes place on your Account including making sure that your details are correct and kept up to date and that your password is secure. You must keep your Account details safe and never disclose them to a third party. Please let us know immediately in the event of any unauthorised use of your Account. You must be 18 years old or over to open an Account.

3.3 If you believe there has been a breach of security of your Account such as disclosure, theft or unauthorised use of your personal details or any payment information you must notify us immediately by contacting us at
support@commercialpropertyacademy.co.uk

4. OUR CONTRACT WITH YOU

4.1 By using the Service you signify your agreement to be bound by these Terms. If you do not agree to accept these Terms, you should not use the Service.

4.2 We reserve the right to change these Terms at any time and you are advised to review the Terms regularly to ensure you are aware of any changes. Your continued use of the Service after such changes are posted will be deemed agreement on your part to these Terms, as amended.

4.3 By submitting your payment for the Service you are making an offer to us to purchase the Service using the payment details provided. Your offer will only be accepted by us and a contract formed when we have successfully verified your details, at which point we will send you a welcome email confirming your order and describing the Service you have ordered. We reserve the right to reject any offer in our absolute discretion, including as a result of obvious pricing errors.

5. PAYMENT

5.1 Payment must be made for the Service before the Service is accessed and can be made using all major credit or debit cards.

5.2 By submitting payment details to us you warrant that you are entitled to purchase the Service using those payment details.

5.3 Depending on your location (i.e. outside of the UK), a transaction fee from your bank or card issuing company may apply. Please contact your bank or card issuing company with any questions on applicable fees.

6. ACCESSIBILITY

6.1 When we send you a welcome email confirming your order you will have access to the Service and to that part of the website allocated to Members (the Members' Area).

6.2 Access to each module contained within the Service and the Member's Area will be for the duration as set out in your welcome email. You may choose to complete a module in intervals and save your progress within the time stipulated for completion of the relevant module. Any module that remains unused by the end date for use set out in the welcome email will expire and be deemed used.

7. LICENCE AND RESTRICTIONS ON USE

7.1 As a Member, you may use the material and information forming part of the Service (Material) set out in the Members' Area for your own private or business use until the end date set out in your welcome email. For this purpose:

7.1.1 you may:

o display the Materials on screen;
o make printouts of items included in the Materials; and
o download and store in machine readable form a single copy of insubstantial portions of the Materials primarily for your exclusive use.

7.1.2 you may not:

o make multiple printouts or copies of Materials for distribution to any person who is not a Member (Unauthorised Persons);
o re-sell any Materials to others;
o make any Materials available to Unauthorised Persons on a local area network, a wide area network or on any intranet or extranet; or
o obscure or remove any copyright notices that appear on any Materials.

8. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the Service you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

9. CANCELLATIONS, AMENDMENTS AND SUSPENSIONS BY US

9.1 If the Service or part of the Service is changed or cancelled by us after receipt by you of an email confirming your order, we may in our absolute discretion: (i) provide a transfer for no charge to an alternative equivalent module which matches the description of the original module we provided on our website before you purchased it; or (ii) refund the amount paid by you for the Service.

9.2 We shall not be liable for any costs incurred by you as a result of cancellation or amendment of the Service or part of the Service save for the refund set out in paragraph 9.1 above.

9.3 We shall not refund any amount to you if you fail to access or complete a module within the time set out in your welcome email.
9.4 We may have to suspend the provision of the Service to:

9.4.1 deal with technical problems or make minor technical changes;

9.4.2 update the Service to reflect changes in relevant laws and regulatory requirements; or

9.4.3 make changes to the Service.

10. DELAYS DUE TO EVENTS OUTSIDE OUR CONTROL

If our provision of the Service is delayed by an event outside our control then we will contact you as soon as reasonably possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Service you have paid for but not received.

11. YOUR RIGHT TO CANCEL THE SERVICE

11.1 In accordance with the Consumer Rights Act 2015 if you are a consumer you have 14 days after the day we email you to accept your order to change your mind and receive a full refund for the Service that you have purchased unless you have already started to access the Service when no refund will be payable.

11.2 [Even if we are not at fault and you are not a consumer who has a right to change their mind you can still end the contract, but you may have to pay us compensation. If you want to end a contract where we are not at fault and you are not a consumer who has changed their mind, just contact us within a reasonable period of your purchasing the Service to let us know. If you have not accessed the Service the contract will end immediately and we will refund any sums paid by you for the Service not provided but we may deduct from that reasonable compensation for the net costs we will incur as a result of your ending the contract.]

12. HOW TO END THE CONTRACT WITH US

12.1 To end the contract with us, please let us know by doing one of the following:

12.1.1 Email. Email us at support@commercialpropertyacademy.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.

12.2 If you are entitled to a refund under these Terms we will refund you the price you paid for the Service using the same method of payment you used to purchase the Service. However, we may make deductions from the price, as described in paragraph 11.2 above.

12.3 We will make any refunds due to you as soon as reasonably possible. If you are a consumer exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind

13. IF THERE IS A PROBLEM WITH THE SERVICE

If you have any questions or complaints about the product, please contact us. You can contact our customer service team at support@commercialpropertyacademy.com

14. PRICE AND PAYMENT

14.1 The price of the Service (which includes VAT) will be the price indicated on the order pages when you place your order and confirmed in your welcome email. Offers ad prices will vary from time to time. We take all reasonable care to ensure that the price of the Service advised to you is correct. However please see clause 14.2 for what happens if we discover an error in the price of the Service you order.

14.2 It is always possible that, part of the Service we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Service's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Service's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and terminate your access to the Service.

15. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy Policy.

16. LIMITATIONS ON OUR LIABILITY

YOUR ATTENTION IS DRAWN TO THE LIMITATIONS ON OUR LIABILITY https://www.commercialpropertyacademy.co.uk/web-terms WHICH SET OUT HOW WE LIMIT OUR LIABILITY TO YOU IN RESPECT OF THE PROVISION OF THE SERVICE.

17. TERMINATION BY US

17.1 We reserve the right to suspend or terminate your access to the Service and the Members' Area at any time, with or without notice or explanation, if we believe you are breaching, or have breached, these Terms in any way.

17.2 On termination of your contract with us for any reason, all licences granted to you under these Terms shall immediately terminate.

17.3 Any provision of these Terms which is expressly or by implication intended to come into or remain in force on or after termination will remain in full force and effect despite the expiry or termination of your contract with us.

18. COMPATIBILITY

The platform on which the Service can be accessed is supported by most web browsers and mobile devices. It is your responsibility to ensure the compatibility of software and we will not be required to make a refund to you or be liable for any costs incurred by you in the event of you being unable to access the Service due to incompatible software or devices.

19. OTHER IMPORTANT TERMS

19.1 We may transfer our rights and obligations under these Terms to another organisation on notice to you.

19.2 You may only transfer your rights or your obligations under these Terms to a third party if we agree to this in writing.

19.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

19.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

19.5 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking a contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

20. GOVERNING LAW AND PROCEEDINGS IF YOU ARE A CONSUMER

These Terms are governed by English law and you can bring legal proceedings in respect of the Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring proceedings in respect of the products in either Northern Ireland or the English courts.

21. GOVERNING LAW AND PROCEEDINGS IF YOU ARE A BUSINESS

If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes and claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.